Freshworks Inc. (FRSH)

Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, the Asia Pacific, and internationally. The company's software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Its Customer Experience products include Freshdesk Omni, an AI-powered omnichannel customer service solution that unifies customer interactions, support operations, and empowers agents to deliver exceptional experiences; Freshdesk, a ticketing and case management solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshcaller, a cloud-based contact center solution for scalable voice operations; Freshsales, a sales CRM for pipeline management and deal closure solution; and Freshmarketer, a marketing automation platform designed to help businesses to attract, nurture, convert, and retain customers. The company's Employee Experience products include Freshservice, an IT and enterprise service management platform to AI agents to help employees resolve issues, make requests, and access information through conversational interfaces without requiring direct interaction with the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; Device42 which provides IT discovery and dependency mapping solutions; and FireHydrant, a modern incident management platform that enables engineering and operations teams to manage the full incident lifecycle. In addition, it provides Freshworks platform, an AI-powered, enterprise-grade foundation that unifies customer experience and employee experience product lines. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.

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• 3/10/2026NEGATIVE
  A Freshworks Executive Sold Over 32,000 Company Shares. Is the Stock a Buy or Sell?

  A significant insider transaction has occurred at Freshworks Inc., with an executive selling over 32,000 shares. While the company is reportedly expanding its customer engagement and IT service management offerings, this large sale by an insider could signal a lack of confidence in the stock's near-term prospects. Investors often interpret such moves as a bearish indicator, suggesting the executive may anticipate a price decline or has other reasons to liquidate their holdings. This event warrants close monitoring of the stock's performance and any further commentary from the company.

• 2/23/2026NEGATIVE
  Why Freshworks Stock Is Sinking Today

  Shares of Freshworks Inc. (FRSH) are facing a day of heavy pressure on the markets, sinking due to a price target reduction by analysts. This type of announcement is a closely watched bearish signal for investors, as it indicates diminished confidence in the company's future growth or profitability prospects. A lower price target suggests that, according to the analysis, the stock's appreciation potential is less than previously estimated, often triggering sell-offs from those who fear disappointing performance. The negative impact on the stock is immediate, reflecting the market's sensitivity to expert ratings and the importance of these judgments in shaping investor sentiment. The news highlights the risks associated with market expectations and their direct influence on stock prices.

• 2/23/2026NEUTRAL
  Demystifying Freshworks: Insights From 8 Analyst Reviews

  Freshworks (FRSH) is under the microscope of Wall Street, with recent analyst reviews offering a mixed but stable outlook. Morgan Stanley maintained its 'Equal-Weight' rating, suggesting the stock is fairly valued at current levels. In contrast, both JMP Securities and Piper Sandler reiterated their more bullish stances, with 'Market Outperform' and 'Overweight' ratings respectively, signaling continued confidence in the software company's growth prospects. The prevalence of 'Maintains' actions, rather than new upgrades or downgrades, indicates that analysts are holding their positions while awaiting further performance data. For investors, this composite view presents a neutral scenario where existing bullish theses are upheld but balanced by more cautious perspectives, making FRSH a stock to watch closely.